Last Updated: June 23, 2026
This Privacy Policy explains how Gather Software, LLC ("Gather," "we," "us," or "our") collects, uses, discloses, and otherwise processes personal information in connection with our website at usegather.cloud (the "Website"), our software platform, and related services (collectively, the "Services").
Gather handles personal information in two very different capacities, and this Privacy Policy applies to only one of them.
1. Information we control (covered by this Policy). When you visit our Website, request a demo, sign up for an account, contact us, or otherwise interact with Gather as a company, we decide how and why your personal information is used. We act as a controller of that information, and this Privacy Policy describes those practices.
2. Customer content we process on our customers' behalf (NOT covered by this Policy). Gather's core function is to gather, extract, standardize, and route portfolio and KPI data from investor communications. When a customer (for example, an angel network, venture fund, or family office) uses Gather to process founder updates, portfolio company metrics, investor communications, or other data they submit or connect to the platform ("Customer Content"), Gather acts as a processor (or "service provider") on that customer's behalf. Our handling of Customer Content is governed by the agreement and Data Processing Addendum ("DPA") we have with that customer — not by this Privacy Policy.
If you are a founder, portfolio company, or other individual whose information appears in Customer Content and you have questions about how it is used, please contact the Gather customer (the investor, fund, or network) that controls that data. We will refer such requests to the relevant customer.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
The information we collect as a controller depends on how you interact with us. It may include:
| Category | Examples |
|---|---|
| Identifiers | Name, email address, company/firm name, job title, mailing address, phone number, IP address, account user ID. |
| Account & Billing Records | Account credentials (stored in hashed form), subscription plan, billing contact, and limited payment-related records received from our payment processor (we do not store full card numbers). |
| Commercial Information | Products and Services purchased or considered, demo requests, subscription history, and invoices. |
| Internet & Device Activity | Browsing activity on the Website, pages viewed, referring URLs, interactions with emails and ads, browser type and version, operating system, device identifiers, screen resolution, and cookie data. |
| Coarse Geolocation | City, state, and country inferred from IP address. |
| Communications | Records of your interactions with us, including support requests, sales calls, chat messages, and meeting notes when you meet with our team. |
We do not intentionally collect sensitive personal information (such as government IDs, health data, or precise geolocation) through the Website.
We collect personal information from the following sources:
We use personal information for the following purposes:
Gather uses artificial intelligence and large language model technology to extract and standardize data within the Services, and may use AI to power features such as Website chat. Where AI is applied to Customer Content, that processing is governed by the applicable customer agreement and DPA. We do not use Customer Content to train third-party foundation models, and our AI subprocessors are contractually restricted from doing so. Where AI is applied to your interactions with us as a controller (for example, a Website chatbot), conversations may be logged and reviewed to operate and improve the feature.
We do not sell personal information for money. We may disclose personal information as follows:
A current list of subprocessors used for Customer Content is maintained for customers under their agreement and DPA.
We may use cookies and similar technologies (for example, through HubSpot or Google) to measure and deliver marketing. Depending on your jurisdiction, certain of these activities may be considered "sharing" or "targeted advertising." You can opt out of these technologies through your cookie preferences and the controls described in our Cookie Policy and in Section 8 below.
We use cookies, pixels, and similar technologies on the Website. For details on what we use and how to control them, please see our Cookie Policy.
We use Google Analytics to understand how visitors use the Website, and Contentsquare (Hotjar) for session replay and heatmap analytics. These tools collect information about your interactions with the Website — such as pages viewed, clicks, mouse movements, scrolling, and content you enter (excluding fields suppressed as sensitive) — in pseudonymized form, to help us diagnose issues and improve the experience. Our providers are contractually restricted from selling this data.
If you are in the EEA, UK, or Switzerland, we set non-essential cookies and run analytics and session-replay tools only after you provide consent through our Cookie Preferences settings, where you can change your choices at any time.
We retain personal information for as long as needed for the purposes described in this Policy:
We may retain de-identified or aggregated data, which is no longer personal information, for any lawful purpose.
Depending on your state of residence (for example, California, Virginia, Colorado, Connecticut, and others), you may have the right to:
California residents may also request information about disclosures for direct marketing under California's "Shine the Light" law.
If you are in the European Economic Area, the United Kingdom, or Switzerland, you may have rights to access, rectify, erase, restrict, or object to processing of your personal information, and to data portability and withdrawal of consent. Our lawful bases for processing include legitimate interests, performance of a contract, consent, and legal obligation. You also have the right to lodge a complaint with your local data protection authority.
Submit a request to info@usegather.cloud. We will verify your identity before responding and will respond within the timeframes required by applicable law. If you are an individual whose information appears in Customer Content, we will refer your request to the relevant Gather customer.
Gather is based in the United States, and we process personal information in the United States and in other countries where our service providers operate. Where required, we rely on appropriate safeguards (such as Standard Contractual Clauses) for international transfers.
We use reasonable and appropriate administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.
The Services are intended for businesses and individuals who are at least 18 years old. We do not knowingly collect personal information from anyone under 18.
The Website may link to third-party sites and services that we do not control. This Policy does not apply to those sites, and we are not responsible for their content or privacy practices.
We may update this Privacy Policy from time to time. We will post the updated version with a revised "Last Updated" date and, where appropriate, provide additional notice. Your continued use of the Services after an update constitutes acceptance of the revised Policy.
Gather Software, LLC
Email: info@usegather.cloud
Mailing address: 1229 Millwork Ave, Suite 304, Omaha, NE 68102